jilijili Privacy Policy

When you register an account with jilijili, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, residential address, email address, and mobile number, all of which are required to complete the registration process. We also collect financial information such as your GCash or Maya account details when you make deposits or request withdrawals, so that transactions can be processed accurately and securely. During your use of the platform, we automatically gather technical data including your device type, browser version, IP address, and session activity logs, which help us maintain platform security and improve performance for Philippine members. If you contact our support team, we retain records of those communications to ensure continuity of service and to resolve any disputes that may arise. We may also collect information you voluntarily provide when participating in promotions, surveys, or VIP programme activities. All data collection is carried out in accordance with applicable Philippine data privacy regulations, and we only collect what is genuinely necessary for the purposes described in this policy.

The personal information we collect is used primarily to operate and maintain your jilijili account, process your deposits and withdrawals through GCash and Maya, and ensure that your gaming activity complies with Philippine regulatory requirements. We use your identity and contact details to verify your eligibility to use the platform, to communicate important account updates, and to respond to any support requests you submit. Your technical and session data is analysed to detect and prevent fraudulent activity, protect the integrity of the platform, and ensure that all members in the Philippines enjoy a fair and secure environment. Where you have opted in to receive marketing communications, we may use your contact details to inform you about new promotions, VIP rewards, and platform updates that are relevant to your interests. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without providing an opportunity for human review. Your financial data is used solely for the purpose of processing transactions and is never used for any unrelated commercial purpose. We review our data use practices regularly to ensure they remain proportionate, lawful, and aligned with the expectations of our Philippine members.

jilijili does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes, and this commitment applies to all members registered in the Philippines. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers, but only to the extent necessary for them to perform their specific functions. All third-party service providers we work with are contractually required to handle your data securely and in accordance with applicable privacy laws, and they are prohibited from using your information for any purpose beyond the service they provide to us. In certain circumstances, we are legally required to disclose personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies, such as when responding to a lawful court order or fulfilling our anti-money laundering obligations. If jilijili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and we will notify affected members of any such change in advance where practicable. We will never disclose your data to any party in a manner that is inconsistent with this Privacy Policy without first obtaining your explicit consent, except where disclosure is required by law. If you have concerns about how your data is shared, you are welcome to contact our support team for clarification at any time.

We retain your personal information for as long as your jilijili account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations under Philippine law, including record-keeping requirements related to financial transactions and responsible gaming. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it in accordance with our internal data management procedures. jilijili employs industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including encrypted data transmission, secure server infrastructure, and access controls that limit who within our organisation can view sensitive member data. We conduct regular security reviews and updates to ensure that our protective measures remain effective against evolving threats, and we take prompt action to address any vulnerabilities that are identified. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine data protection authority in accordance with our legal obligations and within the timeframes required by applicable regulations. You are also responsible for keeping your account credentials secure, and we strongly recommend using a strong, unique password and not sharing your login details with anyone. If you believe your account security has been compromised, please contact our support team immediately so that we can take appropriate protective action on your behalf.

As a member of jilijili based in the Philippines, you have a number of rights in relation to your personal data under the Data Privacy Act of 2012 and other applicable Philippine regulations. You have the right to request access to the personal information we hold about you, to receive a copy of that data in a commonly used format, and to ask us to correct any inaccuracies in your records. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require us to retain certain records. If you have previously consented to receiving marketing communications from us, you have the right to withdraw that consent at any time, and we will stop sending you promotional messages promptly upon receiving your request. You have the right to object to certain types of data processing, including profiling for direct marketing purposes, and to request that we restrict the processing of your data in specific circumstances. To exercise any of these rights, please contact our support team using the details provided in the footer of this page, and we will respond to your request within the timeframe required by applicable law. We are committed to handling all data rights requests fairly, transparently, and without undue delay, and we will never penalise you for exercising your legitimate privacy rights as a jilijili member in the Philippines.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, applicable Philippine regulations, or the services we offer on the jilijili platform. When we make material changes to this policy, we will notify registered members through a prominent notice on the platform or via the contact details associated with your account, and the updated policy will take effect from the date it is published. We encourage you to review this page periodically so that you remain informed about how we are protecting your personal information. Continued use of the jilijili platform after a policy update has been communicated constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal information has been handled, please contact our support team whose details are available in the footer below. You may also visit our FAQ page for quick answers to common privacy-related questions from Philippine members. We take all privacy enquiries seriously and aim to respond promptly and helpfully to every member who reaches out to us.